Partnership Insights II: From the Desk of Tag Process Service CEO, Dave Rolf

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Fun fact: early into my career, I started out as a process server. Granted, it was over twenty years ago and technology has provided some exciting improvements to overall procedures. Despite that, being a process server still has that same “boots on the ground” approach, which I love. I dug deep into the industry to later start Tag Process Service, which has grown in reputation for being one of the best process service companies for debt collection in Arizona and surrounding areas. And because of my experience, I remain passionately integrated into the day-to-day operations of this organization. The energy in our office is undeniable. I came from serving papers between college classes to strategizing better productivity within the justice system. My passion for this growing industry has never been stronger. And I’ve learned a few things along the way.

In my previous blog, I discussed how our five core values are deeply rooted in how we help our clients streamline their office procedures so they can turn a stronger profit and drive the vision of their own firm through. Our daily focus is exceeding client expectations, exhibiting transparency, always, and integrating data entry solutions for our clients. Below I’ve outlined some additional ways we aim to make a difference for our clients.

Committed to Streamlining Processes for Firms

Many debt collection law firms employ a few full-time employees for the sake of administrative tasks: un-stapling, scanning, developing naming conventions for documents, uploading the document to their case management software, you name it. After that, they set a specific future action to be taken on the case. Tedious at best, right?

I knew there was a better process for this, so we developed a technology that eliminates this time-sucking task from our clients completely. Our team can scan these documents directly into our software which then sends the PDFs to our clients and attaches the PDFs automatically in the correct case in the client’s case management software.

This process not only eliminates the overhead cost of additional staff but also reduces the human error element, which can be a huge risk for firms. By providing this and other time-saving processes our clients are able to eliminate or repurpose staff to more valuable tasks.

Committed to Client Efficiency

A recent client of ours was looking for help managing difficult cases they were serving. They felt they were wasting employee time locating new addresses for defendants. Totally understandable.

Since their staff was spread so thin, they decided to outsource their skip tracing efforts, but it backfired because their internal team was still tied to preparing files for the skip trace company. Once they received the new addresses, the client’s staff would still have to open each case, re-type the new address, create a work order, and send the order to their process server.

That’s where Tag Process Service came in. As their client, we set up a system that automatically narrowed down Non-Service jobs that required new addresses and sent them directly to our team of licensed private investigators, which enabled them to immediately begin the search. Once new addresses were found, the jobs were automatically created in our system and sent to one of our process servers to complete the job.

Through this partnership, we were able to provide a solution that not just sped up their time to completion, but it also increased their overall success rate, saving this specific client time, money, and increased their overall success rate of cases.

Documentation and Data are Key

When we consult with our clients, they’re often concerned with performance metrics. Personally, I’ve always believed there’s a direct relationship between the client’s satisfaction and the level of importance that we provide to them.

We recently had a client provide specific performance metrics they wished to track, which included:

  • our success rate by the plaintiff and by the county where it was served
  • non-service reason codes
  • the amount of time it took for us to complete the jobs after they were sent to us

From there, we were able to develop this report within a matter of days and I specifically remember how grateful the client was. They even sent an email expressing their gratitude! By measuring these appropriate metrics, we can manage and improve it.

In another example, I had a client contact us in hopes of reducing the amount of time it took to serve summons and complaints. They were spending a lot of time writing checks for court filing fees, advance witness fees, and county recorder costs. Meanwhile, the only partner able to sign these specific checks could only come into the office two times a week. By the time their bookkeeper wrote the checks and the check was signed, it just took too much time and had a negative impact on the performance of their cases.

Our team took over advancing all checks to the client, which resulted in improving the firm’s “days to complete” by a total of 11 days. Since we were able to speed up that process, our team also had more time to locate defendants who were not found at their first given address. This resulted in a higher overall success rate and eliminated the need for the law firm to request an extension of time on their cases.

We would like to encourage you to schedule a discovery call to find out for yourself if we would be a good fit for your firm.

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– Eric Logvin
Law Office of James R. Vaughan, P.C.

“Dave and TAG Process Service have been the primary process server vendor at our collection law firm for 10+ years. At Dave's leadership, TAG has essentially solved every issue we've thrown at them. This includes security, compliance, programming, reporting, APIs, and of course... getting the serves completed. Dave is honest, efficient, hardworking, and goes out of his way to solve problems. That mentality has been infused into TAG's staff by Dave, and it shows. I highly recommend Dave as an positive, experienced entrepreneur and also have the highest recommendation for TAG Process Service as a vendor for your law firm.”

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– Harvey Moore
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“Dave and his team provide us with competent process service. Although we have only been working with his company for approximately two years, he has met all of our requirements including security and reporting. He is open to new ideas and processes.”

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– Mark Kirkorsky
Mark A. Kirkorsky, PC

“Dave and Tag have proven to be a tremendous resource for our law firm. They are complete professionals and go out of their way to accommodate us. We know that we can always count on Dave and his staff to get the job done. We have worked with a number of process service companies over the years, but there is none better than TAG! They have our highest recommendation.”

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– Ruth Crosby
Hammerman & Hultgren, PC

“We have been using Dave and his team at Tag for a few years now. They have been great to work with. I love that we an import our documents and information. we have saved a forest in paper by now. Dave, Keep up the good work.”

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– Joseph Pezzuto II
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“I have known Dave Rolf and his company Tag Process Service since 2010. He and his company have an excellent reputation as being Arizona's premiere process service provider. I have had several former employees work for Dave and they have always commented to me that his business is really well run as he is very committed to his staff and customers while providing superb work. I would recommend Dave and his staff to anyone who wants a company that provides "small-town" customer service and response time while implementing all the latest technology, compliance and supply-chain processes that larger companies utilize to ensure excellent client satisfaction and top service results.”

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– William Kelhoffer
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“I've worked with Dave for several years. He has all the qualities you're looking for in a person to do business with. He is honest, hardworking, and will do everything in his power to meet and exceed your expectations. Dave and his team's customer service, integrity, and reputation are second to none.”

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– Bill Kastin
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“Dave Rolf and Tag are phenomenal at everything that they do. Tag is an excellently run organization and its due almost entirely to Dave's leadership and management style. The organization is flexible, accommodating and able to handle its client's needs without much fuss or red tape. I wish more companies were run like Tag and continue to be thoroughly impressed with Dave.”

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